All work is carried out by a delegate of BNE Solutions on the basis of existent legal and lawful precepts and technical rules in application and under the following general conditions :

1. By his mission the principal or the customer is supposed to know and accept the general conditions in question. Unless written contrary stipulation, these general conditions are also of application on each other contract signed with the principal, and BNE Solutions does not engage under any condition in the general conditions printed on the invoices or the documents coming from its principal. Specific conditions included in a written agreement are valid, unless differently mentioned, or in so far as they are not in contradiction with these general conditions in question.
   
   
2. After notification, the principal commits himself giving access to the delegate of BNE Solutions to the installations and buildings, containing these installations, and to put the installations, machines, tools and objects at disposal. The principal puts all the means necessary, documents, information and possible characteristics relating to the installation at the disposal of the delegate so that this one can carry out his work using his tools under the best working conditions and in full safety. Unless formal contrary stipulation, the delegate can access the installation and carry out work without the presence of the principal, his employee or other qualified personnel. If the possibilities would not have been offered to the delegate in order to being able to carry out his work, the expenses due to this situation will be invoiced by BNE Solutions.
   
   
3. The contracts of BNE Solutions are contracts of effort, it is committed carrying out the work in accordance with the legal and lawful standards and the technical rules in application. BNE Solutions cannot be held responsible for the possible faults in the concept of the installations, machines, or tools, nor of the hidden or invisible defects. BNE Solutions is not responsible in any way for the possible obstruction or switch-off of the installation which can occur during and due to work, nor of the damage which results from it, unless in the event of proof of serious or intentional error by the delegate.
   
   
4. If, during work, defects would appear or a strong suspicion would exist of some defect which can contain dangers or risks, work will be suspended, unless the customer refuses to do so, and the principal will have to address to his contractor or to an expert in order to carry out the revision necessary and possible repair. Then the delegate will carry out the work in question on a new agreed date. The expenses of stopped work are supported by the principal.
   
   
5. BNE Solutions declines any responsibility for direct or indirect damage which could arise after the principal carried out or let carry out modifications at the installations or objects.
   
   
6. Any possible delay in the execution of the mission or the impossibility of BNE Solutions of carrying out work at the fixed date, cannot lead to the cancellation of the contract nor to a request for penalties.
   
   
7. The documents placed at the disposal by the principal and required to carry out the mission, can be photocopied and preserved by BNE Solutions : BNE Solutions is committed not giving them out of hands nor to inform not qualified third parties, unless written permission of the principal, and to keep the personal or secret aspect of it.
   
   
8. All our prices are excluding VAT or other loads or taxes, which are always supported by the principal. They are adjusted in accordance with the regulation of present price or with a written stipulation. Unless contrary agreed, a supplement is applicable in the following cases :
   
   
   • 50%, for work carried out on saturdays;
   • 50%, for work carried out between 18h00 (6pm) and 09h00 (9am);
   • 100%, for work carried out on sundays and holidays.
   
   Services or expenses complementary ascribable for any reason to the principal, are calculated accordingly to the conditions currently in application and invoiced in such manner.
   
   
9. Any sum due to BNE Solutions is payable within 14 days starting from the date of the invoice. In the event of late payment the legal interest is due full and without formal warning. Moreover, in the absence of payment in the 8 days after a formal warning by letter or by fax :
   
   
   • the not-fallen invoices or the open amounts become payable immediately and completely;
   • a contractual compensation for 15% of the open amount, with a minimum of 50,00 euro, is due;
   • BNE Solutions reserves the right to stop its engagements or other services and, in this case, it declines any responsibility for direct or indirect damage, caused by this interruption, with the customer or any third party or interested;
   • BNE Solutions can regard a started specific contract as terminated with immediate legal consequence.
   
   
10. If the principal would entirely or partially cancel the accepted command, or would terminate the contract unilaterally, he owes to BNE Solutions for legal reasons a contractual compensation for 30% of the price of the services agreed or envisaged, without damaging the right to require a higher compensation if it would appear to be necessary.
    
    
11. Complaints relating to invoices are not accepted any more 8 days after the disputed invoices date. Complaints relating to services must be deposited at the latest a month after execution. It must be done by registered letter and not by fax. Complaints do not suspend engagements of payment.
    
    
12. The price quotation and the tariffs dating of more than one month after the offer are only indicative and do not engage BNE Solutions at all, unless written contrary stipulation. As long as the offer is not accepted, BNE Solutions reserves the right to revise it.
    
    
13. Any litigation, which could arise between parts, relating to the payment, services carried out or present contract, will be subjected, according to the value of the litigation, to the jurisdiction of the authorized court of the district of Leuven.
    
    

Written on 19/01/2002.